Camp K12 - Quality Analyst

Annual Salary

₹ 4.00 - 6.00 LPA

Profile Type

Business Analysis

Job Location

Work From Home,

Application Deadline

June 30, 2020

About Camp K12

Hey there — we’re a ​team from MIT, Harvard, IIT, and TFI bringing K-12 (school) education into the 21st century​. We started out as India’s first coding bootcamp for kids back in 2010, and have ​worked with​ 100s of schools and orgs like ​Google, Adobe, IIM Bangalore, IIT Delhi​ to teach cutting-edge tech to 50,000+ kids in ages 6 - 18. Today we’re scaling online to meet the needs of millions of parents pan-Asia and in the US looking to introduce their kids to crucial 21st-century skills. We’re already ​monetizing in US, India, Singapore, Indonesia, and Spain. While most online options replace good teachers with static videos (doesn’t work for kids), we’ve built our very own online platform to enable interactive small-group learning at scale. Our students learn in the presence of LIVE teachers and classmates, from the comfort of their homes, in our gamified virtual classrooms. As they learn, they unlock skills, earn coins, and complete projects that end up on their Camp K12 portfolio — think “LinkedIn for Kids”. Website: Demo, our online classes in action: Real student profiles: Our origin story:

About Your Role

As a ​Quality Analyst​ you would be required to work with the training and operations managers and stakeholders to improve class quality. You would be conducting regular class and process audits through recommended ways of sampling and provide feedback for improvement. You will be responsible to ensure compliance with all relevant policies and guidelines for our services. Responsibilities and Duties Conduct regular audits across live class operations as per the sampling plan Document quality metrics, communicate root causes to operations and carry forward lessons learned from quality concerns Introduce new systems and procedures that drive defect identification and reduction Communicate across all levels on Operations and program progress. Provide focused feedback loops for teams based on performance and quality data. Skills & Experience Required: Bachelor's degree or equivalent post-secondary degree (B-Tech preferred but not necessary) Prior teaching experience preferred but not necessary Strong stakeholder management skills with ability to present findings to groups Self-starter capable to taking initiative and working with minimal direction Comfortable with data analysis and detailed investigation; able to coordinate workload Strong Analytical ability and problem solving skills Benefits Professional and Personal Development Design a personal vision. Identify and constantly work on the key knowledge and skills to grow on Actively participate in the personal and professional development programs arranged by Camp K12 Work and learn with a team from MIT, Harvard, IIT, Teach for India, and Apple.